All case studies

Northwind Retail

Northwind Commerce

A replatformed storefront that survived Black Friday at eleven times normal traffic.

Client
Northwind Retail
Industry
Retail & e-commerce
Discipline
Web
Duration
6 months, 2025
Northwind Commerce platform interface

The problem

Northwind'sstorefronttook6.8secondstobecomeinteractiveonamid-rangephone,andthecheckoutdroppedroughlyathirdofthecustomerswhoreachedit.Thepreviousplatformrequiredadeveloperforeverymerchandisingchange.

The prior Black Friday had produced a 40-minute outage during the highest-traffic hour of the retail year.

What we did

We rebuilt the storefront on Next.js with per-route rendering strategy: static category pages at the edge, streamed personalisation, and a checkout that keeps working when a third-party script does not.

Payments were abstracted behind one interface with Paystack and PayPal behind it, made idempotent so a retried webhook cannot double-charge. Merchandising moved into a content model the retail team edits themselves, with preview before publish.

We load-tested at fifteen times the previous peak and rehearsed the failure modes before the season rather than during it.

Technology

  • Next.js
  • TypeScript
  • Tailwind CSS
  • Sanity
  • Paystack
  • PayPal
  • Vercel
  • Cloudflare

Gallery

Inside the build.

Storefront component system
Storefront component system
Peak-day traffic monitoring
Peak-day traffic monitoring
Merchandising team onboarding
Merchandising team onboarding

Results

What changed, measured after launch.

Largest contentful paint on 4G
0.9sLargest contentful paint on 4G
Checkout completion rate
+0%Checkout completion rate
Peak traffic served, zero downtime
0×Peak traffic served, zero downtime
Developer hours per campaign launch
0Developer hours per campaign launch
“Black Friday was the first one in four years where nobody from my team was awake at 3am watching a dashboard.”
Lerato SitholeE-commerce Director, Northwind Retail

Similar problem?

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